The Grey Duck Group (Greyduck) provides a manufacturer’s warranty for defects on all new boards for two (2) years from date of purchase. This warranty covers only Greyduck boards that are purchased from an authorized Greyduck Dealer. This warranty applies only to the original purchaser and may not be transferred. Proof of purchase must be presented at the time of the warranty claim. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, unauthorized modification or repairs, accidents - including falling on the board or dropping the board, heat, excessive exposure to sunlight, improper handling, storage, abuse, maintenance or care, incorrect set-up, use in commercial, rental or teaching environments, or any other irresponsible use. Cosmetic flaws do not affect the functionality and performance of the board and are not applicable.
All warranty claims must be submitted in writing with the following information:
Name, email address, mailing address, phone number, board model, serial number, proof of purchase, and full description of claim.